Frequently Asked Questions (FAQs)

Aliki Skin + Care is located within iDental Surgery at 541 King Street, Newtown.

You can contact Aliki Skin + Care via the iDental Surgery telephone number (02) 9557 7775.

All our products are Australian made. Dr. Vicky Prokopiou BDent BPharm (Syd) began making Aliki Skin + Care products in a small rural town, Coonabarabran. Dr. Vicky’s pharmacy background ignited her talent for compounding skincare.

We are 100% Australian owned, operated, manufactured and packaged in Australia.

Our products are 100% natural and 100% vegan. We use many certified organic ingredients in our formulations. All products are free from SLS, parabens, and artificial ingredients.

Each product has a unique scent due to the natural essential oils in it.

To find out, have a look at each product in our online store.

Most of our products are safe in pregnancy and breastfeeding. Please read the detailed descriptions when you click on each product.

Though, some of our products, like άλφα [alpha] 1% Vitamin A Serum are not suitable

One of our products, φιλί [fili] Organic Lip Serum, contains organic almond oil.

Do not use this product if you are allergic to nuts or if you kiss someone who is allergic to nuts.

We do not offer samples online.

However, you can test our products at iDental Surgery, 541 King Street, Newtown.

All our products are not tested on animals. We adore animals, and would not even think about testing on animals.

Our ingredients are locally and ethically sourced and packaged.

Yes! Our online payment is secure. We use a leading encryption service to process your payment, your credit card information is hidden from us.

We accept Paypal, Google Pay, Square and Debit/Credit Card payments.


Your order is shipped via Shippit, within 24-48 hours. Packages are delivered Monday to Friday.

Upon placing and payment of your order, you will receive automatic tracking details/a tracking number. Our team will then be preparing and pack your order.

We make every attempt to deliver goods within the estimated time frame, however, we will not accept any responsibility or liability for any late deliveries which may vary from product to product.

Free Shipping

If your order qualifies for free shipping, the shipping cost will be automatically allocated to your order at checkout. All orders over AU$150.00 qualify for free shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates).

If your order is lost or damaged in transit, please get in touch with our Support Team within 7 business days of placing your order so that we may assist you.
In the unlikely event, that you need to return something due to damage or a faulty product, please contact us. We do not accept any returns for obvious reasons. Who would want to buy a used skincare product? Not us!

Questions About Shipping

If you have any questions related to shipping or your delivery, please contact our Support Team.

Yes. Click + Collect is a Free service available in-store at iDental Surgery, 541 King Street, Newtown, Australia. Please allow up to 2 business days for your order to be ready for collection. You will be notified, via email, when your order is ready for Click + Collect.

No, we do not offer payment plans.

Go to your Account Page and press “Reset Password”. This will prompt you to add your email address, after entering, press submit. You’ll receive an email with the steps to change your password. 

Can't Find Your Answer Here?

If you have any further questions, call Aliki Skin + Care at iDental Surgery on (02) 9557 7775 or email us at